Amtech Automation Support Services

Need Support? 

Call Us:  770-543-0180

During Office Hours (8:00 AM to 6:00 PM EST)

Call us:  770-543-0180

Follow the prompts to be transferred to an engineer.  If the engineer is not available please touch “3” and you will be transferred to a live operator where you can leave a message.

Email:  service@amtechautomation.com


Outside of Office Hours (6:00 PM to 8:00 AM EST)

Call us:  770-543-0180 , option 9

Follow the prompts.  Leave a message with your name and phone number.  The on-call engineer will be paged and will return your call within 30 minutes.

Email:  service@amtechautomation.com


Need Replacement Parts?

Call us: 770-543-0180

Email: sales@amtechautomation.com

Software Support Solutions

Software Support Services

 

We Believe Every Organization's Support Needs are Different.

That is Why We Deliver Tailored Solutions to Meet Your Specific Needs.

Help Desk

Our goal is to keep your business operational with as little downtime as necessary.  As part of our standard service we provide support via phone and remotely, during the hours of 8am – 5pm (EST), Monday-Friday.  We can craft additional coverage options based on your organizational needs which can include after hours support, additional language options, on-call resources and even act as a level 2 or 3 support desk for your own internal IT support.   

World-Class Service

Performance Audits

On an incremental basis, that best meets your needs, our experienced engineers will remotely review the performance of your Amtech solutions and identify areas for improvement to ensure you are getting the best results.  These reports are provided to your site champion and reviewed in tandem with our engineering team.  This option is ideal to keep your organization moving forward with Automation and achieving greater performance. 

Increase Performance

Web Training

To help on-board your new hires, you can have the option included in your support agreement to access to our easy-to-use web-training system.  Presented modularly, each session lasts about 5 to 10-minutes making it easy for your user to learn and apply the new information.  The modules review specific areas of system functionality and can provide that knowledge transfer you will need for your new crew members.  Enable your crew  to best perform their job. 

Knowledgable Users

Parts Discounts

We understand that on occasion you will need replacement components of your monitoring systems.   As part of our software support solutions, we provide discounts for replacement parts of monitoring components that our systems utilize. You can be assured you will be receiving a competitive price and can avoid the headaches of having to search for the best price in the market.   Our overall goal is to keep your costs in line and to also keep your business operational with minimal downtime.  

Cost Management

Labor Discounts

As you move forward with your Amtech Automation Software Solution, you may need assistance and strategic direction as you grow and diversify the utilization of our solutions.   This is why we offer our customers the option for discounted labor rates as part of their support solution.  Our team can help you optimize your operational performance and  solve painful problems.  As your  partner,   our goal is to ensure you achieve the best value and ROI from your Amtech Automation Solution.

Optimize Performance

Training Courses

We can create a solution for ongoing organizational training that will meet your specific needs.  This can be a combination of already developed training courses and/or courses created specifically for your team delivered against your processes and workflows.  We can leverage eLearning platforms, perform training remotely, and in person.   We can train new crew members, super-users, site-champions, and more.  Let us design a plan to keep your staff in tune with your systems and your goals. 

Crew Effectiveness

Hardware Support Solutions

Automation Technology Support Solutions

Complete Support Solutions.

For All of Your Automation Technology.

 

Help Desk 

We can provide your Level 1 or 2 Help Desk services with coverage options based on your organizational needs.  With multi-lingual capabilities and options for integration with your help-desk solution we can streamline your end-user support to make it a seamless and responsive experience for your users. 

Tailored Options

Warranty Facilitation

Part of our wide portfolio of solutions and partners we can work with the equipment supplier to facilitate warranty repairs on your behalf.  We can combine our Warranty Facilitation Services with our Extended Warranty Services and Spare Pools solutions to keep your users operational while keeping costs low. 

Stay Productive

Extended Warranties

Our tailored hardware support can extend the manufacturers warranty of your equipment with our Extended Warranty Services based on your operational needs.  In addition to our Spare Pool Solutions your systems will remain operational and you can achieve the best Total-Cost-of-Ownership possible. 

Extend Equipment Life

Spare Pools

We can configure a spare pool program that keeps replacement equipment on hand for an exchange of user-ready devices when needed.  We can design a solution that offers flexible inventory options complete with inventory management and reporting options. Our goal is to keep your users productive.

Remain Operational

Engineering Services

Our team of engineers and technicians can work with your team to provide support, technical, installation, optimization, or configuration services either remotely or onsite.   Our global team of resources can ensure that your solutions and systems deliver optimal performance for your overall business operations. 

Optimized Performance

Training Solutions

Our customized approach can deliver training for your team utilizing several different approaches.  Our solutions include delivering eLearning modules, working in conjunction with your LMS system, and providing remote or onsite training where needed.  Increase user effectiveness and efficiency with your Amtech Automation Solutions. 

Empower Users

Design Your Support Solution Today

 

Get Started Today